Sona Accept Terms and Conditions – Complete platform usage policy

1 General Terms & Conditions

Sona Accept is an online gaming platform offering a wide range of casino games, Live Casino, slots, and other gaming services. These Terms and Conditions ("Terms") form a legally binding agreement between Sona Accept and its platform users ("Member" or "you").

In these Terms, "we", "us", or "Sona Accept" refers to the company operating the platform. By using the platform, you confirm that you have read, understood, and agreed to all of these Terms and Conditions.

• Sona Accept reserves the right to amend these Terms and Conditions at any time.
• Members will be notified of any changes via email or platform notifications.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• Although these Terms are provided in Bengali, the English version shall prevail as the authoritative document.

2 Account Registration & Membership

To create an account on Sona Accept, you must provide accurate and truthful information on the registration form. Accounts registered with false information may be terminated at any time.

• Each individual may create only one account. Multiple accounts ("multi-accounting") are strictly prohibited.
• The email address and mobile number provided at registration must be verified.
• It is solely the Member's responsibility to keep their account password confidential.
• Transferring, selling, or sharing your account with another person is strictly prohibited.
• Any unauthorized access to your account must be reported to Sona Accept immediately.

3 Age Verification & Identity Confirmation

You must be at least 18 years old to use Sona Accept services. This is a non-negotiable requirement with no exceptions.

We may request the following documents at any time to verify a Member's age and identity:

• Scanned copy of National ID (NID) or passport
• Utility bill or bank statement for address verification
• Proof of ownership of the payment method

4 Deposit & Payment Policy

To make a deposit on Sona Accept, you must use a payment method registered in your own name. Third-party payment methods are not permitted.

• Accepted deposit methods: mobile banking, e-wallets, and bank transfer.
• The minimum deposit amount may vary depending on the game or offer.
• Deposits are generally processed instantly.
• For incomplete or failed deposits, please contact the support team.
• Sona Accept supports transactions in Bangladeshi Taka (BDT).

All funds deposited must come from a legitimate source. Compliance with anti-money laundering policies is a legal obligation for Sona Accept.

5 Withdrawal Policy

Certain conditions must be met before withdrawing winnings from Sona Accept. Winnings will only be sent via the same payment method used for the original deposit.

• Account verification (KYC) must be completed before making a withdrawal.
• If an active bonus is in place, withdrawals are not permitted until its wagering requirements have been met.
• Withdrawal processing typically takes 1 to 5 business days.
• Withdrawals may be delayed or withheld in the event of suspicious activity.
• Additional verification may be required for withdrawals above a certain limit.

6 Bonus & Promotional Offers

Sona Accept offers a variety of bonuses and promotional offers. Each offer carries its own terms and conditions that must be followed.

• Wagering Requirements: Most bonuses carry a specific wagering requirement (e.g., 10x or 20x the bonus amount must be wagered) before a withdrawal can be made.
• Validity: Every bonus has a set expiry period. If the conditions are not met within that period, the bonus will be forfeited.
• Game Restrictions: Some bonuses are valid for use on specific games only.
• Max Win: Some offers may include a maximum cap on winnings derived from bonuses.
• If bonuses are claimed through multiple accounts, all associated accounts will be terminated.

Sona Accept reserves the right to modify or cancel any bonus offer at any time. If promotional abuse is suspected, the relevant bonus and associated winnings may be forfeited.

7 Gaming Policy

All game rules must be followed while playing on Sona Accept. Each game has its own rules, which are available on the respective game page.

• Game outcomes are determined by RNG (Random Number Generator) technology, certified by an independent third party.
• In Live Games, the dealer's decision is final. In the event of a technical error, Sona Accept will have the final say.
• If a game is cancelled due to a technical issue, all wagers will be refunded.
• If a game is interrupted due to loss of internet connection, Sona Accept will make a determination based on system logs.
• Any errors or irregularities in a game must be reported to support immediately.

8 Prohibited Activities

The following activities are strictly prohibited on the Sona Accept platform. Violations may result in account termination, forfeiture of winnings, and legal action:

• Creating and Using Multiple Accounts
• Using bots, auto-play software, or any other automation tools
• Attempting to manipulate game outcomes in collaboration with other players (collusion)
• Using the platform for money laundering or any unlawful purpose
• Deliberately exploiting system errors or vulnerabilities
• Registering using a false identity
• Attempting to hack or reverse-engineer the platform's software
• Harassing or engaging in inappropriate conduct toward other Members

9 Account Termination & Suspension

Sona Accept may suspend or terminate an account under the following circumstances:

• If the terms and conditions are breached
• If false information is provided or identity fraud is established
• If age verification fails or the user is found to be underage
• Failure to provide requested verification documents within the specified timeframe
• If suspicious financial activity is detected
• For legal or regulatory reasons

Members may also close their account at any time. In such cases, the account will be deactivated once the remaining balance has been withdrawn.

10 Responsible Gaming

Sona Accept is firmly committed to responsible gaming. We want every Member to enjoy gaming as a form of entertainment, not as an addiction.

Sona Accept provides the following tools:

• Set daily, weekly, and monthly deposit limits at your convenience
• Session time limits and reminder break notifications
• Option for temporary or permanent self-exclusion
• Reality Check – displaying your activity summary at regular intervals

If a Member shows signs of gaming addiction, the Sona Accept support team is always available to help. Professional assistance referrals are also provided when needed.

11 Privacy Policy

Sona Accept is committed to protecting Members' personal information. Our Privacy Policy explains in detail how your data is collected, used, and kept secure.

• Personal information is used solely for the purpose of providing services and ensuring security.
• Your information is never sold to third parties.
• Information may be shared with authorities when required by legal obligation.
• All data is secured with SSL encryption.

For our full Privacy Policy, visit our Privacy Policy Page View.

12 Dispute Resolution & Contact

For any dispute or complaint, please contact the Sona Accept customer service team first. We are committed to resolving all issues quickly and fairly.

• An initial response will be provided within 5 business days of receiving a complaint.
• Complex matters may take up to 14 business days to resolve.
• If you are dissatisfied with a decision made by Sona Accept, the dispute may be referred to a neutral third party for resolution.
• The governing law and jurisdiction for all disputes will be determined by Sona Accept.

If you have difficulty understanding any part of these Terms or have any questions, please reach out to Sona Accept via live chat support. We are always here to help.