Sona Accept Privacy Policy – Our commitment to protecting your information

1 Introduction

Sona Accept is a responsible online gaming platform that places the highest importance on its members' privacy. This Privacy Policy ("Policy") describes how Sona Accept collects, uses, stores, and protects your personal data through its platform.

We believe everyone should have control over their own data. That is why the Sona Accept Privacy Policy is written in plain, straightforward language – so you can clearly understand what we do and do not do with your information.

This Policy applies to the Sona Accept website, mobile application, and all related services. Sona Accept is not responsible for the practices of third-party websites or services.

2 Types of Data Collected

Sona Accept collects two types of data: information you provide directly, and information collected automatically while you use the platform.

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (mobile banking number, bank account information)

• IP Address & Device Information
• Browser type and operating system
• Activity history on the platform (login records, gameplay data)
• Transaction history (deposit and withdrawal records)
• Cookies & Session Data

3 How We Collect Data

Sona Accept collects data through the following methods:

• During the registration process: Information you provide when creating your account.
• During identity verification (KYC): Verification documents required before withdrawals or high-limit transactions.
• Customer Support Hours: Information you share via live chat or email.
• Via automated technologies: Cookies, web beacons, and analytics tools.
• For payment processing: At the time a transaction is completed.

4 Purpose of Data Use

Sona Accept uses your data only for specific, legitimate purposes. Each purpose is outlined in detail below:

• Service delivery: Managing your account, processing transactions, and delivering gaming services.
• Identity Verification: Verifying age and identity to meet legal compliance requirements.
• Security: Prevention of fraud, money laundering, and other illegal activities.
• Customer Support: Addressing your questions and resolving complaints.
• Service improvement: Improving platform experience and performance.
• Legal Compliance: Meeting regulatory authority requirements.
• Contact: Keeping you informed about important updates, bonuses, and offers (with your consent).

5 Data Sharing Policy

Sona Accept does not generally share your data with third parties. However, limited sharing may occur in the following circumstances:

Whenever data is shared with third parties, those parties are contractually required to comply with Sona Accept's privacy standards.

6 Cookies & Tracking Technologies

Sona Accept uses cookies and similar technologies for various purposes. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security purposes. These cannot be disabled.
• Performance Cookies: For monitoring platform speed and functionality.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how members use the platform.

7 Data Retention & Duration

Sona Accept does not retain your data beyond the period necessary for its intended purpose. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For the duration of your account and a minimum of 5 years after closure (as required by law).
• Transaction Records: At least 7 years from the last transaction (in accordance with financial regulatory requirements).
• Cookie Data: Session cookies are deleted as soon as the browser is closed; persistent cookies have a maximum lifespan of 1 year.
• Customer Support Records: 3 years from the date of contact.

8 Your Rights

As a Sona Accept member, you have a number of rights regarding your own data. We respect and support the exercise of these rights:

To exercise any of these rights, please contact the Sona Accept support team. A response will be provided within 30 business days.

9 Technical Data Protection Measures

Sona Accept employs industry-leading technical and organizational measures to keep your data secure:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Suspicious activity is detected in real time.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Staff Training: All staff are trained in data protection.
• Access Controls: Only authorized personnel may access data on a need-to-know basis.

10 Children's Privacy

Sona Accept strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

If a minor has registered using false information and this comes to our attention, the account will be suspended immediately and all associated data will be deleted.

11 Policy Changes

Sona Accept may update this Privacy Policy from time to time. When changes are made, the following process applies:

• Members will be notified by email prior to any significant changes.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

12 Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact Sona Accept:

• Live Chat: Available 24/7 by logging into the platform
• Email: [email protected] (plain text – not clickable)

We aim to respond to all privacy-related requests within 30 business days. For more complex matters, additional time may be required, and you will be notified accordingly.